We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Caribbean Airlines


286 Reviews
Headquarters: Golden Grove Road Piarco, Piarco Trinidad +1-800-744-2225 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

286 Reviews from our TripAdvisor Community

Write a Review

286 reviews from our community

Filter reviews by popular destinations:
All reviews Port of Spain New York City Montego Bay Kingston Toronto Tobago Fort Lauderdale Miami Georgetown Bridgetown Grenada St. Lucia Caracas Paramaribo Antigua
Traveller rating
Cabin
  • (235)
  • (0)
  • (26)
  • (0)
Route
  • (166)
  • (68)
  • (25)
  • (2)
  • (0)
  • More
Language
  • More
Showing 261: English reviews
Jamaica
Level 4 Contributor
28 reviews
Reviewed 1 week ago

Flight left Barbados at the early hour of 6a.m. and arrived Kingston 9.45a.m. (one hour time difference). So, it took 8 hours to get there and, pleasantly, only 4 plus to return.

Caribbean Economy Bridgetown - Kingston
Helpful?
Thank Angeladefreitas
Jamaica
Level 4 Contributor
28 reviews
Reviewed 1 week ago

I enjoyed this flight even though I wonder why it took 8 hours to get from Jamaica to Barbados - stopping in St. Maarten and Trinidad and Tobago

Caribbean Economy Kingston - Bridgetown
Helpful?
Thank Angeladefreitas
Toronto, Canada
2 reviews
Reviewed 1 week ago

I travled with my husband and my disabled sister in law, she was a medical transfer the staff were very caring and competent in dealing with both my sister in law but with us. Thanks Caribbean Airlines

International Economy Kingston - Toronto
Helpful?
Thank aldithbaker
Markham, Canada
Level 6 Contributor
169 reviews
44 helpful votes
Reviewed 1 week ago

This is the first time I travelled on this airline. The plane was on time. We changed planes in Trinidad on the way to Guyana. Staff were accommodating. The seats are compact and I am small. I wished I had a window seat so I could snooze a bit. I sat in the aisle and it’s not very comfortable. Every...

More 
International Economy Toronto - Georgetown

Helpful?
Thank KrishnaS3
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago

I have flown many many times on many different airlines and Caribbean airlines was , by far, the worst airline I have experienced. I am a photographer and was traveling home from a destination wedding with photography equipment. They weigh you cary on bags and told me I could not cary on my bag. I begged and pleaded as this...

More 
Caribbean Economy Newark - Montego Bay

Helpful?
Thank Kate C
Georgetown, Guyana
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 3 weeks ago

I have used this airline for several years and its only cant help that will make me use them going forward. as in this case. Of course a 2 hour delay had to be afforded us again, Never a pleasant experience but they have had a monopoly in the region. But Copa is taking over the region. Time will tell

International Economy Port of Spain - Georgetown
Helpful?
Thank cordisel
Trinidad
Level 6 Contributor
769 reviews
266 helpful votes
Reviewed 4 weeks ago via mobile

My flight over from pos to jfk in September was on time ...all went well. Noticed only a light breakfast was served which I didn't take part of due to the fact it was eggs which i don't eat. The air hostesses where quite pleasant and friendly. Flight back from jfk. The lady at the ticket counter was only too...

More 
International Economy Port of Spain - New York City

Helpful?
Thank Coryy20
Level 3 Contributor
14 reviews
14 helpful votes
Reviewed 11 October 2017 via mobile

The flight was on time and a very smooth ride. However, the plane is much older.. seats very small and uncomfortable. Couldn't wait for the flight to be over.

International Economy Montego Bay - New York City
Helpful?
Thank Nickole S
Neptune, New Jersey
Level 3 Contributor
10 reviews
8 helpful votes
Reviewed 27 September 2017

This was my first time flying with Caribbean Airlines. I did like the fact that you didn't have to pay for checked bags that were under 5-lbs. Usually airlines charge you $25 both ways, so I saved $50. I wish This airline flew to every Caribbean island. I would 100% recommend this airline. They did have good Jerk Chicken sandwiches.

Caribbean Economy New York City - Montego Bay
Helpful?
1 Thank beauty2k10
New York, New York, United States
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 25 September 2017 via mobile

Caribbean Air is not a good airlines over price need upgrade those plain really old seat services is terrible the is not nice. I don't why people using this airlines why not delta or Jetblue or America with better quality and better staff. First and the last time I will bold a tickets on Caribbean airlines. I will not recommend...

More 
Caribbean Economy New York City - Kingston

Helpful?
Thank Andy V
See travel tips for airlines
“Ask for headphones and listen to "piped" music.”
Angeladefreitas, 12 Nov 2017 | Read review
“Interesting in-flight magazine will keep you entertained.”
Angeladefreitas, 12 Nov 2017 | Read review
“do not use this airline”
katec397, 31 Oct 2017 | Read review
“Better Walk I Able. different name same service”
cordisel, 25 Oct 2017 | Read review
“Bring a neck pillow.”
beauty2k10, 27 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Caribbean Airlines
Caribbean Airlines (BW) is the state-owned airline of Trinidad and Tobago. The airline flies to 18 destinations in the Caribbean, Bahamas, Canada, Guyana, Suriname, United Kingdom, United States and Venezuela. Caribbean Airlines has hubs at Piarco International Airport (POS) and Norman Manley International Airport (KIN), and has designated John F. Kennedy International Airport (JFK) and Cheddi Jagan International Airport (GEO) as focus cities. The airline's fleet of ATR 72-600, Boeing 737-800 and Boeing 767-300ER planes include one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. Business Class passengers have access to the airline's Club Caribbean lounge.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

33 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (33)
Viewed
Cabin (3)
Viewed
Food and Drink (1)
Viewed
Airport (9)
Viewed
View from Window (7)
Viewed
Onboard Feature (1)
Viewed
Other (12)