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AirAsia - Philippines AirAsia


763 reviews
Headquarters: Domestic Road Manila Domestic Airport, Pasay, Luzon 01300 Philippines 011 63 2 722 2742 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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763 Reviews from our TripAdvisor Community

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763 reviews from our community

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All reviews Manila Cebu Island Puerto Princesa Kalibo Seoul Kuala Lumpur Davao City Panay Island Bohol Island Taipei Tacloban Hong Kong Angeles City Denpasar Singapore
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Showing 624: English reviews
Cebu Island, Philippines
Level 6 Contributor
421 reviews
301 helpful votes
Reviewed 4 days ago
NEW

Having flown AirAsia previously, I had trepidation about flying with them again. I previously found their internal Philippines flights very poor, and wondered how much different their international would be. I was quietly surprised. Yes its a budget airline, you pay for everything, but if you pay for luggage up front there are no surprises at the airport. Having only...

Date of travel: March 2019
More 
Asia Economy Cebu Island - Macau

Helpful?
Thank MelbourneTravelmad
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

So I booked a flight found out I could not make that flight try to change the date in advance and absolutely no help. Lose $370 on a flight. Booked using a different airline that was more money so I could get a refund or route if I need it. They dont have missed flight or refund or let u...

Date of travel: March 2019
More 
North Asia Economy Manila - Seoul

Helpful?
Thank michaelsU3704MO
Adachi, Japan
Level 4 Contributor
18 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Our flight was delayed for almost 5 hours going to Puerto Prinsesa Palawan. Going back to Manila was on time.

Date of travel: February 2019
Domestic Economy Manila - Puerto Princesa
Helpful?
Thank meinschatz225
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 2 weeks ago

AirAsia is a terrible, penny-pinching airline for the following reasons: 1. NO space for luggages/leg room at all. Miserably close quarters, especially if you have a middle seat. 2. I caught a stomach bug coming back from the Philippines and it was at its PEAK when we were boarding this 3-hr flight. I was already nauseous before boarding, but it...

Date of travel: February 2019
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Southeast Asia Economy Manila - Bangkok

Helpful?
1 Thank Jessplayinnn
Bangkok, Thailand
Level 6 Contributor
2 428 reviews
1 121 helpful votes
Reviewed 3 weeks ago

Slow check-in process and little to do in the waiting lounge (minimal shops or snacks available). Flight was delayed by more than an hour before boarding and then an additional 45 minutes sitting on the tarmac before take-off. Not fun! Then, more delay upon reaching Manila to get access to a docking gate! Mostly, not the airline's fault, but I...

Date of travel: February 2019
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Domestic Economy Tacloban - Manila

Helpful?
Thank Raintree_Thailand
Bangkok, Thailand
Level 6 Contributor
2 428 reviews
1 121 helpful votes
Reviewed 3 weeks ago

One of the less appealing aspects of flying on AirAsia in the Philippines is flying out of the ancient Terminal 4, which is crowded, cramped, dirty and lacking in seating, restaurants and other services. Check-in was very slow. Boarding was smooth and fast and the flight itself was fine. Reasonable legroom and good seats on new A320. Snacks and drinks...

Date of travel: February 2019
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Domestic Economy Manila - Tacloban

Helpful?
Thank Raintree_Thailand
Binan City, Philippines
Level 2 Contributor
8 reviews
11 helpful votes
Reviewed 3 weeks ago

PPS-MNL This was my first time travelling with Airasia. This one I can say is one of the worst that's why I was hesitant to book a flight from this airline after maybe because I also booked an expensive flight from them. I had 5 hours delayed flight and the personnel on the ground was not very accommodating luckily I...

Date of travel: March 2018
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Domestic Economy Puerto Princesa - Manila

Helpful?
Thank joyrneyoflife
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 3 weeks ago

They tell you to be at the airport 4 hours before departure. This is only because they do not have enough check-in desks open to handle the number of customers. There is seriously nothing to do an Manila Airport, the place was packed! Not until 10 minutes after boarding should have commenced did they announce the flight would be delayed...

Date of travel: February 2019
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Domestic Economy Manila - Cebu Island

Helpful?
1 Thank Chris D
Cebu Island, Philippines
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

AirAsia flight going to taiwan is excellent.. The plane is clean and friendly staff.. Boarding time is properly announced..

Date of travel: November 2018
North Asia Economy Cebu Island - Taipei
Helpful?
1 Thank CaptainsBabyBird
Manila, Philippines
Level 3 Contributor
20 reviews
15 helpful votes
Reviewed 3 weeks ago

First and foremost, this review is specifically for my flight from Cagayan de Oro to Manila. Although I have not experienced anything bad for any of my AirAsia flights. We were supposed to depart at 10:40 PM and arrived at 12:05 AM the next day at NAIA Terminal 4. Our flight from Cagayan de Oro departed Laguindingan Airport as soon...

Date of travel: February 2019
More 
Domestic Economy Cagayan de Oro - Manila

Helpful?
Thank alessia2017
See travel tips for airlines
“If you usually use the restroom during flights, it's better to get an aisle seat since there is not much legroom.”
alessia2017, 26 Feb 2019 | Read review
“Best airline and worth for money and safe flight”
sharjahraja, 25 Feb 2019 | Read review
“Check in early and travel light.”
ep07asiaone, 18 Feb 2019 | Read review
“Dont select the Last Tail End Seats they cannot be reclined.”
Shannon083, 8 Feb 2019 | Read review
“Be there early.”
kent2693, 6 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - Philippines AirAsia
AirAsia Philippines (Z2) is a Manila-based low-cost carrier and the Philippine affiliate of Malaysia-based AirAsia. (AK). Founded in 2010, AirAsia Philippines operates from a hub at Ninoy Aquino International Airport (MNL) using Airbus A320 aircraft. Destinations served include major cities in the Philippines, Bangkok, Denpasar, Guangzhou, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Seoul, Singapore, and Taipei.
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