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200 reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico +52-1-800-237-6629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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200 Reviews from our TripAdvisor Community

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200 reviews from our community

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All reviews Mexico City Guadalajara Ixtapa Oaxaca Merida Puerto Vallarta Cancun Tuxtla Gutierrez Colima Acapulco Puerto Escondido McAllen
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Showing 62: English reviews
Tahiti, French Polynesia
Level 4 Contributor
48 reviews
11 helpful votes
Reviewed 2 weeks ago

This company bait and switched me. I paid $365 for a direct flight between OAX and TGZ and they canceled the flight and put me on Aeromexico connecting flights that I could purchase months later for only $158. I phoned them but the agent who "eventually" answered was RUDE! Unfortunately, I booked this ticket via Priceline who has the most...

Domestic Economy Oaxaca - Tuxtla Gutierrez

Thank WanderingMinstral9
Puerto Vallarta
Level 6 Contributor
89 reviews
50 helpful votes
Reviewed 3 weeks ago

I just discovered this airline. It was a small plane with not much leg room but they do serve you free beverages and peanuts. I think most airlines have cut that from their service so it was a nice treat. The flight attendants were pleasant.

Domestic Economy Mexico City - Puerto Vallarta
Thank sylvie s
Edmonton, Canada
Level 4 Contributor
29 reviews
40 helpful votes
Reviewed 8 May 2018

Something like the European discounters but better. One check-in luggage included , as well as carry on.Sensible size aircraft for short haul flights. If I remember correctly a French built turbo-prop.Punctual Pleasant staff. The flight cost was $1 more than the most luxury bus between Guadalajara and P.V.

Domestic Economy Guadalajara - Puerto Vallarta
Thank Dongara
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 9 April 2018

We took Aeromar from Zihuatanejo to Mexico City and as someone who isn't much of a flyer, I can tell you it was a huge shock to be boarding a small plane with big propellers. I felt like Indiana Jones but a lot more terrified. I think it was the american in me as the rest of the passengers didn't...

Domestic Economy Ixtapa - Mexico City

Thank Angela D
Weslaco, United States
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 9 April 2018

Flight is always on time from Mcallen to Mexico City, and mexico city to Leon. Small wating area with good service.

Mexico Economy McAllen - Leon
Thank K23IFmiket
1 review
Reviewed 3 April 2018

DO. NOT. TRAVEL. WITH. AEROMAR. I cannot repeat this enough. They will cancel your flight last minute and not give you a refund. When you call customer service, they will tell you they can't help you and then give you a phone number that does not work and an email address that no one responds too. DO NOT EVER book...

Domestic Economy Merida - Cancun

Thank Rorie D
1 review
Reviewed 2 April 2018 via mobile

I would make this longer, but my phone lost connection and lost everything I did. We basically got to the desk and were told about 45 mins of waiting that there was a problem with the flight. They had cancelled our return flight but ‘rebooked’ it for us. At the bag drop desk we were told that we had no...

Domestic Economy Merida - Tuxtla Gutierrez

Thank The C
Winchester, United Kingdom
Level 1 Contributor
5 reviews
Reviewed 2 April 2018 via mobile

Trying to fly from Mérida to tuxtla and back. Booked 6 months ago. First they cancel return flight without telling us. They then rebook us to return via Mexico City. 5hours rather than 2 hours but hey ho. We turn up for outbound flight. They tell us there is a mistake on the return booking. They spend half an hour...

Domestic Economy Merida - Tuxtla Gutierrez

Thank colin w
portland, or
Level 6 Contributor
131 reviews
54 helpful votes
Reviewed 1 April 2018

Fine experience all the way around. Helpful staff who spoke English, virtually new plane, organized boarding. it's a simple option to getting around Mexico. The only thing that was a little disconcerting was that the check-in counter didn't open (and no one from Aeromar was around) until maybe 45 minutes prior to the flight. But everyone easily boarded and the...

Domestic Economy Tuxtla Gutierrez - Oaxaca

Thank portlandorer
London, United Kingdom
Level 2 Contributor
6 reviews
18 helpful votes
Reviewed 28 March 2018

Aeromar cancelled flights and now won't respond to emails asking for my money back! I even went to the counter in Mexico City airport - terrible service - gave me a sheet of paper with an email on and no response to repeated emails for four days. They are a disgraceful company. Do not use!

Domestic Economy Tuxtla Gutierrez - Mexico City
Thank ScotsInLondon
See travel tips for airlines
“STAY WAY! Book with another airlines or you'll REGRET IT!”
WanderingMinstral9, 1 Jun 2018 | Read review
“Pay extra for the exit door if you like leg room.”
sylvies499, 25 May 2018 | Read review
“Bring own entertainment.”
Lyle1156, 18 Mar 2018 | Read review
“Airline cancels often.”
lindamX472JB, 13 Mar 2018 | Read review
“You can book on-line but do it early as this flight does book up!”
66sherib, 13 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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