SereneAir

Headquarters: 13K, Moiz Centre, Islamabad Pakistan

00 92 1117 37363

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2.0161 reviews

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Nadeem Shah

7 contributions

Extremely Disappointing Experience with Serene Air

Jeddah - KarachiInternational

My father, along with 20 other passengers, had a group ticket from Jeddah to Karachi on March 19, 2025, at 03:30 AM, but the flight was abruptly canceled. The airline provided hotel accommodation but kept rescheduling the flight multiple times—first to March 20 at 03:30 AM, then March 21 at 03:30 AM, and now to 07:40 PM. To make matters worse: There is no airline representative at the hotel to assist the stranded passengers. No transport has been arranged to take them to the airport. No clear updates are being provided about the flight status. The helpline is completely unresponsive—no one is picking up calls. This level of mismanagement and disregard for passengers is unacceptable. Sadly, this is not the first time we have faced such an issue. Last year, when traveling from Karachi to Jeddah, our flight was delayed by an entire day. Serene Air needs to seriously improve its service, communication, and reliability. This has been one of the worst airline experiences we have encountered.

Date of travel: March 2025

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Written 21 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Hakim K

2 contributions

Dont Ever Buy Serene Air Ticket

Dubai - LahoreInternational

Never Ever Chose This AirLine please i was trying to extend my flight so i was trying call them from last 5 days constantly but no one was there to pick my call. Even HeadOffice in islamabad . Its not Airline its like Purana Lari Adda.

Date of travel: March 2025

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Written 20 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Urfa Shehzad Q

1 contribution

Always cancelling out last minute with pathetic customer service.

Karachi - LahoreDomestic

Serene Air is the worst airline out there to be flown with. They cancel on you last minute without giving any other alternative to that day except for a refund, which you receive back after a week and if you ask to reschedule, they give you a date which is too far away. Their customer service is pathetic and untrained because their answer to any question is "we don't know anything regarding the flight itself you can chose to either reschedule or refund". Will not recommend anyone to fly with Serene at all.

Date of travel: March 2025

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Written 19 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sanjha R

1 contribution

The rotten airline.

Karachi - IslamabadDomestic

In mid-November, I had to travel to Islamabad for a conference and had no choice but to fly with SereneAir. I reached Islamabad safely, but only after my flight was delayed for many hours. However, when it was time for my return flight to Karachi, the airline delayed it several times before ultimately canceling it. I was furious, no other flights were available, and I had an urgent exam to take in Karachi that day. Left with no other option, I had to travel by road. To make matters worse, I still haven’t received my refund, even though it has been 4 months. But forget my experience, what about the other passengers? What if someone had an even bigger emergency than mine? THIS WAS MY FIRST AND LAST TIME FLYING WITH ONE OF THE WORST AIRLINES IN THIS COUNTRY!

Date of travel: October 2024

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Written 19 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shazil S

3 contributions

Wost and pathetic experience still waiting in hotel room since 2 days

Jeddah - KarachiInternational

Pathetic and worst service ever still waiting in hotel room 17 date flight they asked 20 now don't know what happened never recommend to anyone plzz plzz don't buy ticket of this 3rd class air line i am very disappointed i had to go for work but they can't understand Jeddah to karachi air line plz i recommend to all boycott this air line

Date of travel: March 2025

Written 18 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.