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LEVEL


1 162 reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1 162 Reviews from our TripAdvisor Community

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1 162 reviews from our community

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Showing 351: English reviews
1 review
Reviewed yesterday
NEW

Everything was more than fine. Flights on time, comfy and clean plane, great staff, delicious food, movies selection was great.

Date of travel: February 2019
International Economy Newark - Paris
Helpful?
Thank antoniojmnz
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

On both legs of the flight, WiFi didn't work. This malfunction means that its not possible to order food and drink via the screen in front of you. Despite previous responses by the airline, drinking water is not provided free of charge (we asked in advance and were told we would have to buy water if we had not ordered...

Date of travel: February 2019
More 
International Economy Paris - Fort-de-France

Helpful?
Thank max87996589
1 review
Reviewed 3 days ago
NEW
via mobile

I fly with them and have been 4 days and I have no idea where ni baggage is! I tried to contact them in different ways and still no answer... I had to buy clothes and personal items.... I don’t know what else to do.... but they didn’t hesitate in charge over weight.... in desperate and they don’t give me...

Date of travel: February 2019
More 
International Economy Newark - Paris

Helpful?
Thank Carolina B
2 reviews
Reviewed 3 days ago
NEW

The flight was very comfortable, I had enough space in my seat to be comfortable, more than ryanair. I didn't have to pay for my cabin luggage and the check in was very fast.

Date of travel: January 2019
Europe Economy Manchester - Barcelona
Helpful?
Thank esther C
Rome, Italy
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 6 days ago
NEW

we flought in and fro and both the journey has been a real nightmare: they set the temperature cold so that passengers had to buy the blankets, held the lights on up until late night in order to sell meal and beverages, forcing people neither to sleep nor to recline the seats, the cabin assistants were all very unkind. In...

Date of travel: January 2019
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International Economy Paris - Fort-de-France

Helpful?
1 Thank luigi s
Boston, Massachusetts
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

Was terrified due to reviews I read but it became a total surprise as the aircraft service was nice. My family and I were able to sit together and the entertainment was very nice. We had to pay for our own food and drinks which was fine. I paid for luggage as well with the tickets we brought. Overall a...

Date of travel: December 2018
More 
International Economy Boston - Barcelona

Helpful?
1 Thank Fatimoh T
Los Angeles, California
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 1 week ago
NEW

if you pay for the economy plus seats, this is a decent value for money airline. I don't know if I could survive in their standard economy

Date of travel: August 2018
International Premium Economy Los Angeles - Barcelona
Helpful?
Thank capguy35
Moscow, Russia
Level 3 Contributor
13 reviews
13 helpful votes
Reviewed 1 week ago
NEW
via mobile

Was not able to check in and print my boarding pass before the departure due to the glitch in their system. Crowd was massive, like 60 mins to drop off luggage. Moreover, paid for a window seat 8A, turned out there is no real window, just a wall. Scam support of high Level scam airlines responded to the request to...

Date of travel: January 2019
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International Economy Paris - Newark

Helpful?
1 Thank RuslanTop
Melbourne, Australia
2 reviews
1 helpful vote
Reviewed 1 week ago

I had the WORST experience a most HORRIBLE and STRESSFUL time during my check in for flight from Paris Orly to Point a Pitre. After showing my documents and my print with electronic ticket ( booking number ). Was told by rude check in staff that I am not in the system and that’s mean that I can’t fly ???...

Date of travel: January 2019
More 
International Economy Paris - Pointe-a-Pitre

Helpful?
Thank Miromark
LEVEL, Guest Relations Manager at LEVEL, responded to this review

Hi Daniel78, We're very sorry for the inconvenience this caused you, especially on the day of departure for your holidays. There was obviously a system issue and our IT team have been investigating this. We nevertheless hope that you'll enjoy warm, sunny and exotic holidays in Guadeloupe. Best regards Lauren

Date of travel: January 2019
More 
International Economy Paris - Pointe-a-Pitre

1 review
Reviewed 1 week ago

Simply terrible. My flight was diverted to Brussels as others reviewed, and they simply didn't provide any follow-up services. Had to get to original destination by myself and it costed my first day and second day. I was so tired because of this experience that I could not fully enjoy the second day and had to wake up late afternoon...

Date of travel: December 2018
More 
International Economy Newark - Paris

Helpful?
Thank 77phillipk
See travel tips for airlines
“No Level for my future flights”
Miromark, 10 Feb 2019 | Read review
“If you want to ruin your trip to Europe, fly with them.”
77phillipk, 10 Feb 2019 | Read review
“Simply DO NOT FLY with Fly Level or Iberia Airlines. It's not worth it.”
KittyK484, 8 Feb 2019 | Read review
“Upgrade to premium economy and I hope your experience will be normalized.”
AdventureMom16, 6 Feb 2019 | Read review
“Level is a scam, do not fly with them.”
savvytraveller20000, 30 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About LEVEL
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN), Paris Orly (ORY) and Vienna (VIE). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina, Santiago de Chile (SCL), and New York (JFK); Boston (BOS) and San Francisco (SFO) in the United States. It also offers direct flights between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). From Vienna LEVEL flies to a number of other European cities.

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