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Air Asia - Thai AirAsia X

77 Reviews
Headquarters: Don Mueang International Airport, Bangkok Thailand Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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77 Reviews from our TripAdvisor Community

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77 reviews from our community

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Showing 46: English reviews
Fort Lauderdale, Florida
Level 4 Contributor
26 reviews
8 helpful votes
Reviewed 1 week ago via mobile

Flight staff rude. Over charged us for our bags. Do yourself a favor and fly Bangkok Airways if you are flying from Danang to Phuket/Bangkok. Counter people are terrible and unwilling to help or accommodate in any way. Will never ever fly again and this experience was the worst experience of our Asia holiday.

Southeast Asia Economy Da Nang - Phuket
Thank megdavis30
Level 1 Contributor
3 reviews
Reviewed 3 weeks ago

I was traveling to Colombo and had to take 4 Air Asia flights (Beijing- Kuala Lumpur- Colombo return). The service was horrible, our flight out of Beijing was delayed for 30+ hours! At first, we were stuck in the airplane for 5 hours due to 'technical difficulty' which they explained later to be engine failure. And then we had to...

Asia Economy Beijing - Colombo

Thank sybtravel
Jakarta, Indonesia
Level 6 Contributor
152 reviews
31 helpful votes
Reviewed 3 weeks ago

they have very strict baggage limitation allowance. my backpack and souvenir bag had over limit 3kg and they insist me to buy baggage fee. and its expensive. so i chose to throw away everything in my bag that can be thrown.

Southeast Asia Economy Osaka - Bangkok
Thank rlahuddin
Western Australia, Australia
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 4 weeks ago via mobile

We use Air Asia for most of our trips. The flights are great. The service is great as are the flight staff. We have had delays but hey you get that with any airline. Well everyone we have used. The business class price and service is awesome I love it as does my wife. Keep it up Air Asia we...

International Business Class Perth - Kuala Lumpur

Thank John M
Level 4 Contributor
45 reviews
7 helpful votes
Reviewed 4 weeks ago via mobile

This was a short flight so we skipped meal and drinks. But the crew was nice and professional as usual.

Southeast Asia Economy Hanoi - Phuket
Thank Nisse A
Welwyn Garden City, United Kingdom
Level 6 Contributor
402 reviews
183 helpful votes
Reviewed 16 February 2018 via mobile

We flew from Penang to Langkawi on Air Asia flight AK6246. When we booked the flight it was supposed to take off at 11.10 In fact it was rescheduled back in September to 13.50 and it did not actually take off until nearer 15.00 Unfortunately our travel agent did not update either ourselves or the driver who picked us up...

Domestic Economy Penang - Langkawi

Thank HSeeingtheworld
Gosford, Australia
Level 5 Contributor
76 reviews
34 helpful votes
Reviewed 13 February 2018

Small planes built for Asian size people.In my opinion if flying with them again buy extra leg room.Its not a comfortable plane if you have longer legs.

Southeast Asia Economy Hanoi - Chiang Mai
Thank Maureen D
Greensboro, North Carolina
Level 4 Contributor
24 reviews
7 helpful votes
Reviewed 12 February 2018 via mobile

Air Asia just ripped me big time for luggage. Always fun to start off a trip with a $425 luggage bill when you check in. Their web site is confusing at best and the people at the air line counter could care less. Just make sure that when you book a ticket you know what’s included. Air Asia ended up...

Southeast Asia Economy Seoul - Phuket

1 Thank Jeffrey F
East Sussex
Level 6 Contributor
98 reviews
43 helpful votes
Reviewed 9 February 2018 via mobile

We flew with them twice and both times delayed by an hour. They are meant to be cheap and cheerful but it gets a bit annoying sitting around waiting.

Domestic Economy Chiang Mai - Phuket
Thank Linda1712
Level 4 Contributor
26 reviews
4 helpful votes
Reviewed 6 February 2018 via mobile

The staff of the flight was very impolite and wanted all of us to switch off (and not only airplane mode) all the electronic devices for the departure and the landing. They continued insulting me, because I said that in the registration was said to put in Airplane Mode OR switch off. So I was following the rules! They didn’t...

Domestic Business Class Phuket - Bangkok

Thank Vanessa V
See travel tips for airlines
“Ok for an hours flight or buy extra leg room if your taller than an Asian person.”
318MaureenD, 13 Feb 2018 | Read review
“Carry your own water bottle.”
486neerajd, 4 Feb 2018 | Read review
“Don't have great expectations in the air.”
Silverfox2908, 24 Jan 2018 | Read review
“For Thailand domestic flights make sure you check which airport you are flying from DMK or BKK!!!”
ArinaMJ, 13 Jan 2018 | Read review
“Pay extra and fly Emirates.”
Desertjule807, 11 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia - Thai AirAsia X
Thai Air Asia X (XJ) is a Thai low-cost carrier that is the long haul arm of Thai Air Asia. It is also the sister airline to Malaysian-based AirAsia X. It operates from a hub at Don Mueang International Airport (DMK) and flies to four other destinations: Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX) in Japan; Seoul’s Incheon International Airport (ICN) in South Korea; and Shanghai Pudong International Airport (PVG) in China. Thai Air Asia X has a fleet of six Airbus A330-300 aircraft, each of which is configured with a premium economy cabin and an economy cabin.
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