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Air Asia - Thai AirAsia X

111 reviews
Headquarters: Don Mueang International Airport, Bangkok Thailand Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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111 Reviews from our TripAdvisor Community

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111 reviews from our community

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Showing 70: English reviews
Pattaya, Thailand
Level 4 Contributor
43 reviews
18 helpful votes
Reviewed 2 weeks ago

Everything about Air Asia is bad. Checking staff are rude, air cabin crew are rude and think they are better than everyone else, seating is extremely small, you have to pay for anything and everything. When you book online it usually gives you back an incorrect ticket which you then have to pay to change. Even booking at the counter...

Southeast Asia Economy Surat Thani - Kuala Lumpur

Thank Zyx53
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed 3 weeks ago via mobile

The best service. Flight was on time. Staff were great right from the airport. The only thing flying at night, you need to have warm clothes otherwise you rent a blanket. You even buy water. Everything you buy. That's why the ticket is so cheap.

International Economy Kuala Lumpur - Coolangatta
Thank Nomie22
Perth, Australia
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed 3 weeks ago

I have flown on Air Asia several times via KL to various destinations. My experience has been that they are generally on time on thereabouts. I generally add the check-in baggage option and strongly recommend the Quite Zone for long haul over night flights. My check-in experiences have been okay and the staff have generally been friendly and helpful. IMO,...

International Economy Perth - Phuket

Thank RobbofromPerth
Monaco-Ville, Monaco
Level 6 Contributor
301 reviews
92 helpful votes
Reviewed 3 weeks ago via mobile

Took a while to check-in/drop bag even though online check in was done prior to departure date. The flight was once again delayed. It had been second occasion whereby the flight is delayed. The previous trip in Feb 18 the same thing happened and changed of departure gate. Wonder if Air Asia plane leaving Don Muang could be on time...

Southeast Asia Economy Bangkok - Kuala Lumpur

Thank FitVixenJ
Perth, Australia
Level 5 Contributor
49 reviews
15 helpful votes
Reviewed 4 weeks ago

We have had several flights to and fro on flat beds, . Fare includes meals and 40 kg luggage. fare gives you use of air asia lounge in KL

International Business Class Kuala Lumpur - Perth
Thank NishanJayawardena
Level 6 Contributor
179 reviews
64 helpful votes
Reviewed 4 weeks ago via mobile

Everything was great and in time. Good service. We had to order our meals online. Not my preference because a take away from the airport would be fine as well. But the meal was good. There are snacks available for sale on plane. Seats spacious enough.

Asia Economy Tokyo - Denpasar
Thank lovetravel84
Surat Thani, Thailand
2 reviews
Reviewed 4 weeks ago

My wife and I used to always fly Air Asia from Gold Coast to KL several times a year but since the airline now only flies nighttime both to and from KL, we no longer fly with this airline.

International Economy Coolangatta - Kuala Lumpur
Thank _keithstanton11
London, United Kingdom
Level 2 Contributor
7 reviews
Reviewed 5 weeks ago

Low cost but some improvement. They give you iPad loaded with new movies etc. Seats are lie flat not fully flat but good enough to sleep. Food options remain limited and KLIA2 is not great. I wanted to use business lounge on arrival. One person said I couldn't but when I went to lounge they let Medina to wait for...

International Business Class Melbourne - Kuala Lumpur

Thank Ken C
Papamoa, New Zealand
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 5 weeks ago

Excellent value for money on this flight. Plane was comfortable and service was pretty good. Food was average.

Trans-Tasman Economy Auckland - Coolangatta
Thank nevillebutler
Ericeira, Portugal
Level 5 Contributor
67 reviews
25 helpful votes
Reviewed 20 May 2018 via mobile

When I booked my tickets through this Airline I booked seats in the emergency exit row; what I ended up getting was a middle row seat with absolutely no legroom and having to pay for an upgrade to business class so that I could have the legroom that I needed. The on-board service was of an exceptional standard the food...

International Business Class Bangkok - Auckland

Thank AlOlBE
See travel tips for airlines
“Upgrade to the Quiet Zone or Business on late night or long haul flights”
RobbofromPerth, 30 May 2018 | Read review
“Book food online before travelling”
nevillebutler, 21 May 2018 | Read review
“Don't fly Air Asia X”
605kathm, 3 May 2018 | Read review
“ถ้าจะนั่ง Hot Seat ให้เลือกตรงกลาง เพราะที่วางขาจะกว้างกว่าฝั่งริมหน้าต่าง ส่วนโซนเงียบจะไม่เปิดไฟและขายของ”
arichaim, 14 Apr 2018 | Read review
“Don't fly with them”
darrellhilton, 2 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia - Thai AirAsia X
Thai Air Asia X (XJ) is a Thai low-cost carrier that is the long haul arm of Thai Air Asia. It is also the sister airline to Malaysian-based AirAsia X. It operates from a hub at Don Mueang International Airport (DMK) and flies to four other destinations: Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX) in Japan; Seoul’s Incheon International Airport (ICN) in South Korea; and Shanghai Pudong International Airport (PVG) in China. Thai Air Asia X has a fleet of six Airbus A330-300 aircraft, each of which is configured with a premium economy cabin and an economy cabin.
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