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FlySafair

Headquarters: Northern Perimeter Road, Bonaero Park, Kempton Park South Africa 1619
Overview
3.51,179 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About FlySafair
Headquarters: Northern Perimeter Road, Bonaero Park, Kempton Park South Africa 1619

Airline Summary

FlySafair (FA) prides itself in being South Africa’s foremost low-cost air travel company. FlySafair is a subsidiary of Safair, one of Africa’s most renowned specialist aviation organizations. The airline began scheduled operations in 2014 with flights between Cape Town and Johannesburg. Today, in addition to Cape Town and Johannesburg, it also provides affordable flights to Durban, East London, George, and Port Elizabeth. Boeing 737-400 and 737-800 aircraft are used on all routes.
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Navigator29146977521 wrote a review 14 Jul
1 contribution
Johannesburg - George
Domestic
Despite checking in online and arriving at the baggage drop counter just a minute late due to roadworks, your attendants refused any assistance, displaying complete indifference to our predicament. Security suggested a solution, yet your staff remained obstinate and unhelpful. The manager's behavior was equally dismal; she denied her responsibilities and offered no support whatsoever. Consequently, we missed our flight, despite its subsequent delay of 20 minutes, which your staff could have easily accommodated had they chosen to assist us. We were compelled to purchase new tickets from Cemair, whose staff demonstrated far superior understanding and support. This stark contrast underscores FlySafair's astonishingly poor customer service and discriminatory treatment toward us.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angela G wrote a review 13 Jul
1 contribution
Vancouver - Cancun
Mexico
They are super abusive with luggage, they seek to make money at the expense of carry-on luggage. I paid for a carry-on suitcase and my personal luggage that was included, they charged me because it is a backpack, additionally I said that I had the right to a personal bag and they responded that if I don't like it I can not travel and if I continue arguing they deny me the right to the flight and they don't let me travel. Worst airline and very rude travel staff. People charged me for my luggage that is smaller than the carry-on bag 94 dollars
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tiisetso wrote a review 01 Jul
3 contributions
Cape Town Central - Lanseria
Domestic
This is the 3rd time my bag got damaged. First one they refused the claim, second time they paid only R250 for 2 damaged bags.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cal Austin wrote a review Jun 2024
Stellenbosch, South Africa9 contributions2 helpful votes
Johannesburg - Cape Town Central
Domestic
First flight from Cape Town was 1.5 hours delayed. Couldn’t fly back home because they wouldn’t accept my ID copy even though it was authorised. Staff were unfriendly and not accommodating. One of them was even aggressive with myself and my father.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Resort32696171451 wrote a review Jun 2024
1 contribution
Lanseria - Durban
Domestic
I hadn't even boarded the plane when my troubles with FlySafair started. I booked a flight on 14 May to Durban to leave on 7 July and return on 13 July using the airline's website. I changed the flight on 15 May from 13 July to 11 July. The app indicated that it was changed but didn't prompt a payment. Today, 19 July, I checked to see if the flight had been changed, and it wasn't. I again used the app to change it and noticed that I must pay R735. I called the call centre, and they informed me that for them to change the flight, they'd have to charge me a R300 penalty fee. I refused because the flight would cost me R1 035.00 extra. They confirmed that their app doesn't work from time to time. I suspect it doesn't so that they can make extra money from travellers. Last year, it was rated as the best low-cost airline globally. This is absolute nonsense.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Navigator29146977521 wrote a tip 14 Jul
"Avoid Flying with FlySafair."
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Cesar G wrote a tip May 2024
"Be very careful of the way Fly Safair treat you and your luggages. Losing a luggage is a SERIOUS fact in the entire world. Can't Normalize!!"
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Cruiser68312892173 wrote a tip Apr 2024
"When they say check in an hour before, maybe do just that. Also understand the reasons for delays is mostly not caused by the airline"
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Meander05997665387 wrote a tip Apr 2024
"Don’t. Just chose another airline."
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Pink wrote a tip Apr 2024
"Highly recommend. If you have heavy cabin luggage or mobility problems, book rows 1-16 to board in front."
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