Booked return tickets from Durban to Cape Townfor 2 passengers, on 06 May 22. My cheque account got debitted twice for the same amount, on 11 May 22 and 12 May 22. Had I not picked this up myself,am not sure if kulula would have refunded this. I called the call center today on 13 May 22 and was told it will take 6 to 8 weeks to refund this money,once I furnished them with my bank statements,showing this double deduction. I sent an email to a Charity Tyala and not even a reply email,confirming receipt of my query and supporting documents. Very bad service to have to wait almost 2 months,for a no fault issue on my part.