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Kulula

Headquarters: Cnr. 1 Marignane Drive and Atlas Road Bonaero Park, Kempton Park 1619, South Africa, Kempton Park South Africa 861

Overview

3.53.5 of 5 bubbles1,201 reviews
Travellers' Choice 2017 Winner
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)2.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage3.0 of 5 bubbles
1,201Reviews
119Photos
100Tips
3.5
1,201
Excellent
291
Very good
391
Average
221
Poor
97
Terrible
201

Popular mentions


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lolly667
Durban, South Africa
2 contributions
1.0 of 5 bubbles
theives, they must stay bankcrupt
Durban - Johor BahruInternationalEconomy
kulula are thieves and theives dont succeed. it is a disgrace like everything else in this country, no airline, shame. SA is even worse , they are a bigger disgrace.
Date of travel: May 2022
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 7 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tanya Prins
1 contribution
1.0 of 5 bubbles
They took my money and cancelled the flight the next day, No refund.
Durban - Cape Town CentralDomesticEconomy
Don't fly with Kulula- they are thieves. They took my money THE DAY BEFORE they cancelled all their flights and now they won;t give me a refund. I've emailed them about 30 times with NO RESPONSE. I've had to book alternative flights whilst still being out of pocket for their suspended flights. DO NOT BOOK WITH KULULA.
Date of travel: June 2022
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 7 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1.0 of 5 bubbles
Poorest services ever in a plane
Cape Town Central - DurbanDomesticEconomy
I received the worst service ever n the staff was very rude n arrogant,not willing to help at all the guy in charge with glass n dread locks n glass was very rude with his staff the ladies even spoke to me in xhosa yet l couldn't understand n l was talking to them in English n it was my wyf s birthday l chose khulula n l regret. Poor n bad services ever
Date of travel: May 2022
Written 13 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vishal
Western Cape, South Africa
241 contributions
1.0 of 5 bubbles
Bad service Kulula
Durban - Cape Town CentralDomesticEconomy
Booked return tickets from Durban to Cape Townfor 2 passengers, on 06 May 22. My cheque account got debitted twice for the same amount, on 11 May 22 and 12 May 22. Had I not picked this up myself,am not sure if kulula would have refunded this. I called the call center today on 13 May 22 and was told it will take 6 to 8 weeks to refund this money,once I furnished them with my bank statements,showing this double deduction. I sent an email to a Charity Tyala and not even a reply email,confirming receipt of my query and supporting documents. Very bad service to have to wait almost 2 months,for a no fault issue on my part.
Date of travel: May 2022
Written 13 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Brian V
2 contributions
1.0 of 5 bubbles
rebooked to other flight without any notice
Johannesburg - Cape Town CentralDomesticEconomy
e got rebooked from our original flight at 12:10 from (Joburg --> Cape town) to a British Airways flight 7 hours later without any notice from the airline. Not even an email. We found out that we got rebooked to this other flight because our booking code did not work anymore when we tried to log in. Thereafter, I phoned kulula to figure out what happened to our booking a found out we got rebooked. however, I phone from the Netherlands to South Africa which resulted in giant phone bills. Noting they would do for us at the airport as well. In conclusion, worst service of any airline I have ever used.
Date of travel: April 2022
Written 8 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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hard shell suitcase broken by British Airways and they won't honour claim
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Showing results 1-5 of 119
Tanya Prins
1 contribution
1.0 of 5 bubbles
Don't fly with Kulula
Read full review

Brian V
2 contributions
1.0 of 5 bubbles
Do not book
Read full review

1Francois1
Durbanville, South Africa
388 contributions
2.0 of 5 bubbles
Please fly some one else.
Read full review

LaurenceD
Johannesburg, South Africa
13 contributions
1.0 of 5 bubbles
Book elsewhere
Read full review

Brett W
6 contributions
1.0 of 5 bubbles
Just don't book with them
Read full review

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Showing results 1-5 of 100
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