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LATAM Airlines

Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360
Overview
3.541,475 reviews
Travellers' Choice 2018 Winner
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About LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360

Airline Summary

In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.
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41475Reviews
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100Tips
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Юрий Д wrote a review 12 Jul
1 contribution
Santiago - Punta Arenas
Domestic
The company is looking for every way to avoid paying compensation for lost luggage .I do not recommend this company!!!!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hugh L wrote a review 12 Jul
85 contributions
Rio Gallegos - Salvador
South America
I took several flights with Latam during my trip to South America and I was very impressed with them. The check-in was quick and efficient, flight was comfortable and staff were excellent.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Oszkár wrote a review 08 Jul
Budapest, Hungary26 contributions
Santiago - Easter Island
Domestic
My seat was broken on a 5 hour flight, the seat cushion faulty and I was forced to sit there in pain because there was no empty seat on the plane. We even paid extra to sit together with my partner. So what did I get when I complained? A big “shut up, no compensation for you, you flew there so why are you complaining?” Next time they will shove someone in the cargo hold and ask you to pay extra for the adventure. In some countries this is considered a torture, not something you pay for. Horrible customer service, and the food is completely unacceptable on any level, looks and tastes like trash. They used a white oily cheese paper bag for distributing cakes…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abby C wrote a review 05 Jul
6 contributions
Lima - Atlanta
International
Horrible customer service and organization. The flight attendants were rude and short with costumers when it was not warranted. Bad experience overall
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Noelia G wrote a review 04 Jul
Sydney, Australia10 contributions
Sydney - Buenos Aires
International
Absolute terrible airline. Poor customer service. Even after a formal complaint, their response was very poor and still couldn’t solve their own issue. Service on the plane, very average.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Entrei em contato por outro canal 10h
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Entrei em contato 9:43h
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Liguei das 19:27 até 19:37h no platinum e também no normal
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Liguei 15:30h em um número
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Simon H wrote a tip 02 Jul
"Don't be first to board. Likely put in security checks beyond gate. Water confiscated (I get why) but replaced being in Premium Economy "
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Carl Hossli wrote a tip Jun 2024
"As with any air travel, be patient, be polite, be friendly, be courteous, and if you know a bit of Spanish that could not hurt. "
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Lurdes P wrote a tip Jun 2024
"Do not buy with the, they will not help you."
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Joy S wrote a tip Jun 2024
"If you have special dietary restrictions let airline know in advance."
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bla b wrote a tip Jun 2024
"Never fly Latam, or connect flights with Latam, if thats the only option, just don’t travel."
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